If you believe that the RRB has records about you in one of its
Privacy Act Systems of Records,
you may obtain those records by:
- Addressing a letter to the System of Records Manager listed in the notice
for that system of records.
Note: Do not make your request by
- Request the records you want. Be specific.
- Include your full name and address. Also include a telephone number
so we can contact you to clarify your request.
- Include your identifying information so we can locate your record.
For railroad industry records, include your RRB claim number or the social
security account number of the railroad worker.
You may also be able to obtain some railroad industry information through our
If you are not sure how to describe the records you want, feel free to call
the RRB field office nearest you for help.
Special rules apply to medical records: These can be summarized as follows:
- If we have denied your application for disability benefits and you ask for
your medical records to contest our decision, we will furnish them to you.
- In all other cases, we will first have our medical staff examine them to
determine whether their release to you might be harmful to you. If our medical
staff thinks their release might be harmful to you, we will ask that you
furnish us with the name and address of a physician of your choice. We will
then release the medical records to this physician who can then review the
records with you and release them to you if in his professional judgment the
release would be warranted. In the majority of cases, medical records are
released directly to the requester.
- With the exception of the special case where we release the records to
your designated physician and when you request your medical records to contest
our denial of your claim for benefits, we must release your medical records
directly to you, even if you request us to furnish them to a third party, such
as an attorney. Once you receive the records, you are free, of course, to give
them to whoever you wish. This procedure, which we admit might be an
inconvenience to you, is a requirement of the laws we administer.
We do not send the original records to you. For paper documents, we send
photocopies. The cost you are charged covers only the actual cost of
reproduction over $10.00.