Using the information on your application and proofs, the RRB will decide if you can be paid.

If you cannot be paid, the RRB will send you a letter which explains:

• why you cannot be paid; and
• what you can do if you disagree with the reason you cannot be paid.

If you can be paid, you will receive:

• a letter which shows the amount of your payment and other information about your entitlement; and
• a payment.

Sometimes the RRB will not be able to make a decision on your application without some additional information. If so, you will be contacted by a RRB representative. You will be asked to send us the additional forms, proofs or statements that are needed.

Unless you receive a request for additional information, the RRB will notify you of the decision on your application in about 65 days. If you do not hear from us by the end of the 65 days, please contact us so we can determine what is causing the delay.

How Payments Are Made

In most cases, RRB payments are deposited directly into the applicant’s checking or saving account at their financial institution. Therefore, when applying for a benefit, bring the following information: your check book or a voided check; your bank statement; or the name, location and telephone number of your financial institution. This will allow the field office contact representative to properly route your payment.