Your computer's combination of hardware and software -- and the versions of the software -- are important factors in determining what you will see when you click on an MS Word file. Rather than trying to predict exactly what you will see under the numerous possible combinations of hardware, browsers, and Word versions, we will describe the most common situations.

Topics in this help page:

• Viewing with MS Word Viewer
• Viewing with MS Word
• Downloading and opening files
• Problems you might encounter
• Accessibility

Viewing with MS Word Viewer

The free MS Word Viewer is recommended for use with a computer that does not have Microsoft Word installed. This product allows the user to open and view word processing files.

• When you click on a link to an MS Word file, the browser automatically launches a Word plug-in that lets you view and print the Word file directly from the browser.
   
• To go back to the previous page in the browser, simply click the browser's "back" arrow in the upper left corner of the screen.

Viewing with MS Word

• When you click on a link to an MS Word file, the browser asks whether you want to open the file or save it to disk. To view the file, choose the "open" option. The browser will launch Word (not a plug-in) and open the file in Word. Occasionally, you may have to use the Windows Task Bar (or the Apple Active-Applications list (in the upper right corner)) to activate Word after it's launched by the browser.
   
• If you chose to save the file, choose a folder and enter a file name in the Save dialog. Remember to note the name you give the file and which folder you put it in. Then you can launch MS Word from the Windows START menu and use the File/Open menu to open the downloaded file. Or you can find the file on your hard drive or server and double-click the file icon -- the file will automatically launch in Word.
   
• To go back to the previous page in the browser, simply close Word. Or you can click the browser's button on the Windows Task Bar (or choose the browser application from the Apple Active-Applications list).

Note: Some older versions of your browser or MS Office may not offer this smooth click-and-open integration, in which case you should use the download option.

Downloading the File

Older versions of the browsers may have slightly different menu command names.

• When the Save dialog comes up, choose a folder and enter a file name. Remember to note the name you give the file and which folder you put it in. After the file has been downloaded, you may need to close the download status box.
   
• Then you can launch MS Word from your computer's START menu (Windows) and use the File/Open menu to open the downloaded file. Or you can find the file on your hard drive or server and double-click the file icon -- the file will automatically launch in Word.

Problems You May Encounter

• Problem 1 -- You click on an Word file from your browser and see "garbage" (random characters). This problem appears to be exclusive to Netscape Navigator. You should still be able to download the Word file and open it using Word.
   
• Problem 2 -- You are done viewing the Word file and you close the file or hit the browser's "back" button to go to the previous page in the browser. A dialog box pops up telling you that the document you are looking at has been modified and asks you whether you want to save changes. Click NO.

Accessibility in Microsoft Products

Read about the accessibility features built into Microsoft products.