Operations
Directed by Robert J. Duda, this unit is responsible for claims operations for retirement, survivor, disability, Medicare, unemployment and sickness benefits.

Policy and Systems
Directed by Ron Russo, this unit is responsible for developing and maintaining systems, both personal computer and mainframe-based processes, to support the Office of Programs.

Assessment and Training
Directed by Catherine A. Leyser, this unit conducts reviews to ensure efficient performance and identifies training needs.

Resource Management Center
Directed by Janet M. Hallman, this unit provides administrative support for the Office of Programs.

Field Service
Directed by Martha M. Barringer, this unit has oversight responsibility for the agency’s nationwide field offices.