Railroad Retirement Board Strategic Plan 2006-2011
Exhibit 1: Planning Framework
Strategic Plan in PDF
This Strategic Plan is the cornerstone of a comprehensive set of interlocking
plans that cover all major aspects of agency operations. In this plan, we have
defined the strategic issues facing the agency and established broad goals and
objectives to be achieved during the planning period. As a result, this plan
serves as the foundation and guide for the specific functional plans required to
manage the agency. These include the following:
- The Customer Service Plan,
which provides our pledge of service to our customers, states specifically the
level of service the customers can expect from us. It is posted in each office
of the RRB in order to communicate our standards of openness, accessibility and
accountability to our public. Each year we provide a report card on how well we
are meeting the standards we set for ourselves, and the level of service we
provide our customers. The plan itself is reviewed annually, and updated
periodically, as we gain more experience with it and as we compare our service
with the best in business.
This plan is included as
- The Strategic
Information Resources Management Plan describes the agency's
information resources mission and vision to support customer service through
information technology. The purpose of this plan is to communicate clearly where
the RRB is today in terms of information resources management, where the RRB
wants to go in the next several years, and how the RRB intends to move from the
present to the future. It mirrors the direction of the agency's Strategic Plan.
The plan includes the agency's Enterprise Architecture Strategy and serves as a
tool to make informed management decisions and to assist in capital planning,
investments, and budgeting.
- The Information
Technology Capital Plan, which is part of the Strategic
Information Resources Management Plan, specifically describes the capital
resources needed to support the initiatives described in the Strategic
Information Resources Management Plan. It provides a schedule of when those
resources will be needed. This plan is updated annually and is used to prepare
the agency's budget submission.
- The Annual Performance
Budget provides detailed performance goals and indicators to
guide agency managers as they implement the Strategic Plan. It also details the
human and capital resources required to achieve the performance targets. We
update the Performance Budget each year and include it as part of the agency's
budget submission and justification.
3 provides a matrix showing each of the agency's performance goals and the
measures that are used to determine how well we performed. After each fiscal
year, we report on how well we achieved the performance goals in our Performance
and Accountability Report.