This Strategic Plan expresses the agency's continued commitment to provide the best possible customer service and prudent stewardship for the rail community.

We are proud to present this plan, yet it is only that – a plan. The plan will not achieve success unless we widely communicate these strategic goals and incorporate them into the day-to-day business activities of the agency, with links to our employees' performance plans, our annual performance budgets, and other plans such as our Human Capital Plan, Succession Plans, and Strategic Information Resources Management Plan.

In order to ensure achievement of strategic goals, the RRB sets annual performance goals, based on its strategic goals and designed to make continual, measurable progress on our objectives during each budget year. This planning process is in compliance with the Government Performance and Results Act and OMB guidance that require each agency to develop annual performance budgets, which are submitted along with the agency's budget requests. We will monitor our performance throughout the year and make adjustments as needed to achieve the desired results.

The RRB expects that our Strategic Plan will guide us as we continue our long and distinguished tradition of excellence in service to our customers. The RRB has a proven track record of carrying out its plans and achieving results. For this reason, we believe that this Strategic Plan, along with sufficient resources, will help us to achieve the results our customers need and deserve.

We will monitor this Strategic Plan annually and update it as needed. At a minimum, we will continue to update this plan every 3 years to cover a new 6-year planning period.