This Strategic Plan expresses the agency's continued commitment
to provide the best possible customer service and prudent stewardship for the
We are proud to present this plan, yet it is only that – a plan. The plan will
not achieve success unless we widely communicate these strategic goals and
incorporate them into the day-to-day business activities of the agency, with
links to our employees' performance plans, our annual performance budgets, and
other plans such as our Human Capital Plan, Succession Plans, and Strategic
Information Resources Management Plan.
In order to ensure achievement of strategic goals, the RRB sets annual
performance goals, based on its strategic goals and designed to make continual,
measurable progress on our objectives during each budget year. This planning
process is in compliance with the Government Performance and Results Act and OMB
guidance that require each agency to develop annual performance budgets, which
are submitted along with the agency's budget requests. We will monitor our
performance throughout the year and make adjustments as needed to achieve the
The RRB expects that our Strategic Plan will guide us as we continue our long
and distinguished tradition of excellence in service to our customers. The RRB
has a proven track record of carrying out its plans and achieving results. For
this reason, we believe that this Strategic Plan, along with sufficient
resources, will help us to achieve the results our customers need and deserve.
We will monitor this Strategic Plan annually and update it as needed. At a
minimum, we will continue to update this plan every 3 years to cover a new
6-year planning period.