Effective at noon on June 1, 2016, U.S. Railroad Retirement Board (RRB) field offices around the country will be closed to the public on Wednesday afternoons. Field office representatives will not be available to assist walk-in customers or to answer the phones during Wednesday afternoons only. All RRB offices will remain open from 9 a.m. to noon on Wednesdays, and during their usual hours of 9 a.m. to 3:30 p.m. on the remaining weekdays, except for Federal holidays.
The change is necessary due to reduced staffing levels, coupled with increased workloads in several key areas, and will allow the staff in the RRB's nationwide network of 53 field offices to focus on processing applications for benefits, conducting necessary verifications for pending applications or claims, resolving complex cases and reducing backlogged workloads.
RRB customers will continue to have the opportunity to conduct most business via the agency's website 24 hours a day, 7 days a week, or by calling the RRB's nationwide toll-free telephone number, 1-877-772-5772, and speaking with a field office representative during regular business hours.
Current railroad employees can use the agency website to apply for and claim unemployment benefits, file a claim for sickness benefits, check the status of their unemployment or sickness claim, view their statement of account under the Railroad Unemployment Insurance Act, view their service and compensation history, or get an annuity estimate. Annuitants currently receiving benefits can request a letter verifying the amount of their annuity, a duplicate tax statement, a replacement Medicare card, or a copy of their service and compensation history. All services are accessible through Benefit Online Services, or by calling the RRB toll-free (1-877-772-5772).
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An independent Federal agency headquartered in Chicago, the RRB pays more than $12 billion a year in benefits under the Federal Railroad Retirement and Unemployment Insurance Acts covering the nation's railroad workers and their families.