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Jacksonville, FL

 

 

 
  1. Home
  2. Field Office Locator
  3. Jacksonville, FL
 
 
RRB Office Location

30.3257977, -81.6650523

 

Contact Info

Address

550 Water Street, Suite 220
Jacksonville, FL 32202-4411

 

Hours

9:00 AM THRU 3:00 PM - Monday THRU Friday
Closed on Federal Holidays

 

Secure Message
Send a Secure Message

 

Phone
(877) 772-5772

 

Fax
(904) 232-2874

 

Non-Scheduled Service

Non-Scheduled Service

For the convenience of persons who are not able to utilize the services at the district office shown above, in-person service may be able to be provided at an alternative location. Contact the district office shown to inquire.

 

Counties Serviced

Counties Serviced by this Office

Alabama: Dale, Geneva, Henry, and Houston

Florida: Alachua, Baker, Bay, Bradford, Calhoun, Clay, Columbia, Dixie, Duval, Flagler, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Holmes, Jackson, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Marion, Nassau, Putnam, St Johns, Suwannee, Taylor, Union, Volusia, Wakulla, and Washington

Georgia: Brantley, Brooks, Bryan, Camden, Charlton, Chatham, Clinch, Decatur, Effingham, Glynn, Grady, Lanier, Liberty, Long, Lowndes, Mcintosh, Pierce, Seminole, Thomas, Ware, and Wayne

South Carolina: Beaufort, and Jasper

 

Office Information

If you need in-office assistance, we encourage you to schedule an appointment with your local field office by calling 877-772-5772 to speak with a representative. We also offer walk-in service during business hours. Always bring a photo ID when visiting a field office.

Persons who plan to visit a representative at any location can help us give better service if they will telephone, write or send a secure message to the office in advance. Always furnish your social security number and the type of information you need. You may be able to conduct your business by telephone and save a trip.

You can call the RRB Help-Line toll free at 877-772-5772 to obtain automated information about unemployment and sickness benefits, request a letter showing your current monthly annuity rate, request a replacement Medicare card and more. You may also obtain information and do some business online using myRRB.

 

Contact Info

Address

550 Water Street, Suite 220
Jacksonville, FL 32202-4411

 

Hours

9:00 AM THRU 3:00 PM - Monday THRU Friday
Closed on Federal Holidays

 

Secure Message
Send a Secure Message

 

Phone
(877) 772-5772

 

Fax
(904) 232-2874

 

Non-Scheduled Service

Non-Scheduled Service

For the convenience of persons who are not able to utilize the services at the district office shown above, in-person service may be able to be provided at an alternative location. Contact the district office shown to inquire.

 

Counties Serviced

Counties Serviced by this Office

Alabama: Dale, Geneva, Henry, and Houston

Florida: Alachua, Baker, Bay, Bradford, Calhoun, Clay, Columbia, Dixie, Duval, Flagler, Franklin, Gadsden, Gilchrist, Gulf, Hamilton, Holmes, Jackson, Jefferson, Lafayette, Leon, Levy, Liberty, Madison, Marion, Nassau, Putnam, St Johns, Suwannee, Taylor, Union, Volusia, Wakulla, and Washington

Georgia: Brantley, Brooks, Bryan, Camden, Charlton, Chatham, Clinch, Decatur, Effingham, Glynn, Grady, Lanier, Liberty, Long, Lowndes, Mcintosh, Pierce, Seminole, Thomas, Ware, and Wayne

South Carolina: Beaufort, and Jasper

 

Office Information

If you need in-office assistance, we encourage you to schedule an appointment with your local field office by calling 877-772-5772 to speak with a representative. We also offer walk-in service during business hours. Always bring a photo ID when visiting a field office.

Persons who plan to visit a representative at any location can help us give better service if they will telephone, write or send a secure message to the office in advance. Always furnish your social security number and the type of information you need. You may be able to conduct your business by telephone and save a trip.

You can call the RRB Help-Line toll free at 877-772-5772 to obtain automated information about unemployment and sickness benefits, request a letter showing your current monthly annuity rate, request a replacement Medicare card and more. You may also obtain information and do some business online using myRRB.

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To view and download PDF documents, you need the free Acrobat Reader. We recommend using the latest version. Viewers with visual disabilities can go to Adobe's Access Website for tools and information that will help make PDF files accessible.
 
 
 
 
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U.S. Railroad Retirement Board
William O. Lipinski Federal Building
844 North Rush Street
Chicago, IL 60611-1275
Toll Free: (877) 772-5772
TTY: (312) 751-4701 

 

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Last updated: 02/27/2026