Skip to main content
RRB Field Offices open for in-person appointments - Read More...

Search

myRRB
U.S. Railroad Retirement Board U.S. Railroad Retirement Board

 

  • Our Agency
    • Agency Overview
    • Office of the Chairman
      • Chairman
      • Chairman Staff Directory
    • Office of the Labor Member
      • Labor Member of the Board
      • Labor Member Staff Directory
      • Pre-Retirement Seminars
      • Educational Materials
      • Questions and Answers
    • Office of the Management Member
      • Management Member of the Board
      • Management Member Staff Directory
      • 2021 Virtual National Rail Employer Training Seminar (NRETS) Registration (New)
        • Training Material
    • Office of Inspector General
      • Office of Inspector General
      • Audit
      • Investigations
      • Hotline to Report Fraud, Waste and Abuse
      • Library
      • Whistleblower Protection Information
    • Organization Chart
  • Benefits
    • Retirement
      • General Information
      • Downloadable Forms
      • myRRB
    • Survivor
      • General Information
      • Downloadable Forms
      • myRRB
    • Disability
      • General Information
      • Downloadable Forms
      • myRRB
    • Unemployment
      • General Information
      • Downloadable Forms
      • myRRB
    • Sickness
      • General Information
      • Downloadable Forms
      • myRRB
    • Income Tax
      • General Information
      • Downloadable Forms
      • myRRB
    • Medicare
      • General Information
      • myRRB
    • En Español
    • myRRB
  • Employers
    • Employer Online Services
      • ERSNet Login
      • EFTPS.gov
      • Pay.gov
    • Forms
      • Rail
      • Labor
    • Reporting Instructions
      • Rail
      • Labor
      • Creditable Sickness
    • Publications
      • Employer Exchange Newsletter
      • Program and Circular Letters
      • Additional Information
  • Resources
    • Railroad Jobs
    • Legal Information
      • Board Orders
      • The Federal Register
      • Legal Opinions and Board Coverage Decisions
      • Partition of Railroad Retirement Annuities
      • Administrative Staff Manuals Index
    • Pay Debts Online
    • Office of Equal Opportunity
      • Overview
      • EEO Policies
      • Filing A Complaint of Discrimination
      • No FEAR Act
      • Frequently Asked Questions
    • RRBVision Video Library
    • Appeals
    • Railroad Retirement Handbook
    • FOIA Reading Room
    • Glossary of RRB Terms
  • Financial & Reporting
    • Agency Reports
      • Inventories
      • Plans
      • Reports
    • Financial, Actuarial & Statistical
      • Budget and Financial Reports: Current and Projected
      • Performance and Accountability Reports
      • Earnings Limits, Tax Rates and COLAs
      • Annual
      • Monthly & Quarterly RRA and RUIA Data
    • National Railroad Retirement Investment Trust
      • NRRIT Introduction
      • Background Information
      • Reports
      • Correspondence
  • Newsroom
    • News Releases
    • Media Contact
  • Field Office Locator
  • FAQ

 

Contact Us

 

 

 
  1. Home
  2. Contact Us
 
 
Contact Us

 

Telephone Numbers Email Directory
Questions about Eligibility or Payment of Benefits Specific Questions or Concerns (Other than eligibility or payment of benefits)
Website Feedback Field Offices
Customer Service  

 

Questions About Eligibility or Payment of Benefits

Our field offices throughout the country are at your service. Our experienced field office staff handle all questions regarding:

  • Regular and disability retirement benefits
  • Survivor benefits
  • Medicare
  • Social Security benefits for railroad workers and their families
  • Tax withholding and statements
  • Sickness and unemployment benefits

Use Field Office Locator to find contact information for your local office.

 

Specific Questions or Concerns

The links below direct you to the page where you can get more information about your specific question or concern and make your email request. Email is not secure. Before sending us email, read our email notice. All questions and concerns will be responded to within 5 business days.

QUESTION OR CONCERN CONTACT INFORMATION
Accessibility Office of Equal Opportunity
Appeals Process Hearings and Appeals
Congressional  inquiries regarding constituents Congressional Contacts
Correct data under Section 515 of the Information Quality regulations Correction Procedure
Employer Reporting Instructions Many chapters of the  ERI provide you with a contact
Freedom of Information Act Guide for Requesting FOIA Records
Reporting Job Vacancies to the RRB Quality Reporting Service Center
Legislation Questions Office of Legislative Affairs
Link problems or additions Web Manager
Non-discrimination on the Basis of Disability or Accessibility Office of Equal Opportunity
Partition of Railroad Retirement Annuities Attorney's Guide 
Procurement Acquisition Management
Information and Services Inventory Web Manager
Fraud, Waste, and Abuse

OIG Hotline

 

Telephone Numbers

  • RRB National Telephone Service: (877) 772-5772
  • Headquarters Personnel Directory: (312) 751-4300
  • General TTY: (312) 751-4701

 

RRB Email Directory

Below is a list of RRB offices which provide email contacts on this website. The link takes you to the page where you can read more about the organization and send your email request. Email is not secure. Before sending us email, read our email notice.

  • Acquisition Management
  • Program Evaluation and Management Services
  • Chief Financial Officer
  • Chief Information Officer
  • Congressional Inquiry
  • Equal Opportunity
  • Field Service
  • Hearings and Appeals
  • Human Resources
  • General Counsel
  • Labor Member Office
  • Legislative Affairs
  • Management Member Office
  • Office of the Chairman
  • Office of Inspector General - Audit
  • Office of Inspector General - Investigation
  • Office of Inspector General - Hotline
  • Office of Programs
  • Policy and Systems
  • Public Affairs - Media Inquiries
  • Public Affairs - Congressional Inquiries
  • Real Property Management
  • Resource Management Center

 

Customer Service

Customer Assessment Survey

A survey form is available in every RRB field office. This brief and easy to complete survey helps us to gather data on our in-person service. When visiting one of our field offices, we encourage you to complete one of these forms.

 

 

Published by: Web Administration | Email: webmaster@rrb.gov
To view and download PDF documents, you need the free Acrobat Reader. We recommend using the latest version. Viewers with visual disabilities can go to Adobe's Access Website for tools and information that will help make PDF files accessible.
Get Adobe Acrobat Reader
 
  
To view and download PDF documents, you need the free Acrobat Reader. We recommend using the latest version. Viewers with visual disabilities can go to Adobe's Access Website for tools and information that will help make PDF files accessible.
 
 
 
 
JobsRailroad Jobs
 
HotlineFraud Hotline
RSSField Office Locator
 

 

 
 
RRB Seal
U.S. Railroad Retirement Board
William O. Lipinski Federal Building
844 North Rush Street
Chicago, IL 60611-1275
Toll Free: (877) 772-5772
TTY: (312) 751-4701
Directory: (312) 751-4300

 

Privacy Policy
Policies & Links
Site Map
Contact Us
RRB Careers
Website Feedback

 

PlainLanguage.gov
Data.gov
Benefits.gov
USA.gov
RRB @ Data.gov
Vote.gov

 

Freedom of Information Act
No FEAR Act Data
Office of Special Counsel
Plain Writing @ RRB
Open Gov @ RRB
Office of Inspector General
 
 

Last updated: 03/10/2023