- How can I contact the RRB with questions about eligibility or payment of benefits?
Our field offices throughout the country are at your service where experienced staff handle all questions regarding:
- Regular and disability retirement benefits
- Survivor benefits
- Medicare
- Social security benefits for railroad workers and their families
- Tax withholding and statements
- Unemployment and sickness benefits
You can speak with an agency representative by calling us toll-free at 877-772-5772 between 9 a.m. and 3 p.m. weekdays, except federal holidays. If you experience a lengthy wait time, you will be given the option of receiving a call back. This feature may not be available at all times due to large call volume.
RRB field offices currently offer in-person service by appointment. To schedule an appointment, please contact the RRB by calling 877-772-5772 to speak with a representative. You can also reach out to individual offices by mail, fax, or the Secure Message feature located on each office’s web page. Use Field Office Locator to find the web page and contact information for any field office.
Please note that most business with the RRB does not require in-person service and can be handled over the phone or through written communication. For your convenience, we have added secure lockboxes/door slots to the outside of our office doors if you just need to drop something off. We check these boxes daily.
You also have other options available 24 hours a day to obtain select services without the need to talk to an agency representative. By calling 877-772-5772 and using the automated menus or visiting myRRB, the following information and services are available:
• Letters verifying retirement/survivor benefit rates;
• Service and compensation statement;
• Replacement Medicare card;
• Duplicate most recent tax statement (1099, 1099-R);
• General benefit information;
• Unemployment or sickness benefits application/claim status and payment information; and
• The address of your local field office.
For certain automated phone services you will need to provide your social security number and/or railroad retirement claim number. For certain unemployment or sickness application/claim information, you will need to provide your social security number and benefit PIN (printed on the back of the claim form provided to you).
In addition, railroad employees who have established myRRB accounts can login to complete the following actions:
• Apply for and claim unemployment benefits;
• Claim sickness benefits;
• Check the status of their unemployment or sickness benefit claims;
• View their railroad service and compensation history; and
• Get an estimate of retirement benefits.
Additional Resources:
News Release: Self-Service Options Available
RRB National Telephone Service (RB-40)
Customer Service Plan (IB-3)
- Frequently Asked Questions
If you're looking for general benefit information and helpful resources, check out our Frequently Asked Questions page.
- How do I contact the RRB with specific questions or concerns not related to my benefits?
The links below direct you to information for specific questions or concerns and how to contact other departments within the RRB. Be aware, email is not secure. Before sending us an email, please read our email policy. All questions and concerns will be responded to within 5 business days.
- Phone Numbers
RRB Toll-Free Service: 877-772-5772
General TTY: (312)751-4701
- RRB Email Directory
Below is a list of RRB offices which provide email contacts on this website. The link takes you to the page where you can read more about the organization and send your email request. Be aware, email is not secure. Before sending us an email, please read our email policy.
- Customer Service
Customer Service Pledge
The RRB recognizes that all of its services are financed by our customers: the nation’s railroad workers and employers. They are entitled to high quality service, responsive to their needs, provided efficiently, and at a reasonable cost. This has been recognized in the agency mission statement:
In carrying out its mission, the Railroad Retirement Board will pay benefits to the right people, in the right amounts, in a timely manner, and will take appropriate action to safeguard our customers’ trust funds. The Railroad Retirement Board will treat every person who comes into contact with the agency with courtesy and concern, and respond to all inquiries promptly, accurately, and clearly.
Our Customer Service Plan is published nationally and posted in each office of the RRB to communicate these standards to our customers and to reinforce them with our employees. The plan will be reviewed and updated periodically as we compare our service with the best in the country.
Customer Assessment Survey
A survey form is available in every RRB field office for you to tell us how we did and how we can improve our service. This brief and easy to complete survey helps us to gather data on our in-person service. When visiting one of our field offices, we encourage you to provide feedback by completing a survey.
- Website Feedback
Report any bugs or technical problems you may experience while visiting RRB.gov to our website administrator by using the Website Feedback form.