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Field Offices open for in-person appointments

 

 

 
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  2. Field Offices open for in-person appointments
 
 

RRB field offices currently offer limited in-person service by appointment. To schedule an appointment, please contact the RRB by calling 877-772-5772 to speak with a representative. You can also reach out to individual offices by mail, fax, or the Secure Message feature located on each office’s web page. Use Field Office Locator to find the web page and contact information for any field office.

Field offices are open to the public between 9:00 am – 3:00 pm, Monday through Friday, excluding Federal holidays. Appointments can be scheduled to fit within those hours. Individuals who arrive at a field office without an appointment may be asked to schedule an appointment for a later time if there is no immediate availability. Please bring a photo ID when visiting a field office.

Please note that most business with the RRB does not require in-person service and can be handled via telephone or written communication. For your convenience, we provide secure lockboxes/door slots to the outside of our office doors if you just need to drop something off. We check these boxes every weekday.

Please follow the CDC’s guidance on keeping yourself and others safe from COVID-19. Depending on the CDC’s reported Community Level for the county in which the field office is located, you may be required to wear an appropriate face mask during your visit. If you do not have a mask, we will give one to you. 

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U.S. Railroad Retirement Board
William O. Lipinski Federal Building
844 North Rush Street
Chicago, IL 60611-1275
Toll Free: (877) 772-5772
TTY: (312) 751-4701
Directory: (312) 751-4300

 

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