Using the information on your application and the proofs, the RRB will decide if an annuity can be paid.
If an annuity cannot be paid, the RRB will send you a letter which explains:
- why an annuity cannot be paid; and
- what you can do if you disagree with the reason an annuity cannot be paid.
If an annuity can be paid, you will receive:
- a letter which shows the amount of the monthly payment and other information about your entitlement to an annuity; and
- a payment for the amount which is due from the beginning date of your annuity through the month before the payment is received.
Sometimes the RRB will not be able to make a decision on your application without additional information. If so, you will be contacted by an RRB representative. You will be asked to send us the additional forms, proofs, or statements that are needed.
You will receive your first payment, or a decision, within 65 days of the date you file your application, or become entitled to benefits, if later. If you are already receiving a spouse annuity, you will receive your first payment, or a decision, within 35 days of the date we receive notice of the employee's death. If you do not hear from us within this time frame, please contact us so we can find out what is causing the delay. If you need to personally visit one of our field offices, please call for an appointment. You will not be refused service if you do not have an appointment, but our staff can serve you better when an appointment is made. Railroad Retirement Board offices are open to the public from 9:00 a.m. to 3:30 p.m. Monday, Tuesday, Thursday, and Friday and from 9:00 a.m. to 12:00 p.m. on Wednesday. For additional assistance, contact the nearest field office of the RRB or call 877-772-5772.