Palmetto GBA is the Railroad Specialty Medicare Administrative Contractor (RRB SMAC) and processes Part B claims for Railroad Retirement beneficiaries nationwide. Palmetto GBA is contracted by the RRB.
Telephone Inquiries - If you would like to check the status of your Railroad Medicare Part B claim, you may call the Palmetto Interactive Voice Response (IVR) system toll-free at (800) 833-4455. From the main menu, press one ‘1’ for claim status. You will need your Railroad Medicare number, Date of Birth, Name, and Date of Service for the claim you are searching for. If you need help while using the IVR, Customer Service Representative Representatives (CSRs) are available by pressing zero ‘0’. Claim status and CSR are available Monday thru Friday from 7 a.m. – 11 p.m. ET.
For the hearing impaired, call TTY/TDD at (877) 566-3572. This line is for the hearing impaired with the appropriate dial-up service and is available during the same hours Customer Service Representatives are available.
Spanish inquiries can be directed to (800) 833-4455.