The RRB encourages civic involvement and promotes opportunities for the public to participate throughout the decision-making process of the agency's core mission activities. The RRB advocates collaboration and will continue to develop such practices to further cooperation with other Federal and non-Federal governmental agencies, the public, and non-profit and private entities in fulfilling the agency's core mission activities.
American Customer Satisfaction Index
The RRB participates in the American Customer Satisfaction Index (ACSI) survey. Produced through a partnership of the University of Michigan Business School, the CFI Group, and the American Society for Quality, the ACSI regularly measures national customer satisfaction with corporate and government goods and services. Working with the Department of the Interior's National Business Center Federal Consulting Group, government agencies participating in the survey use the ACSI to gauge their level of service and benchmark their performance for comparison with similar organizations in the private sector. The ACSI helps agencies focus on those processes, based on customer feedback, which will have the biggest impact on an agency's ability to deliver the highest quality products and services.
RRB Customer Assessment Survey
A Customer Assessment Survey Form is available in every RRB field office. After visiting field offices, the RRB encourages the completion of this form to assist us in gathering data on in-person service. Our goal is to provide our railroad public with the efficient, friendly service it deserves.
RRB Strategic Plan
The RRB Strategic Plan reflects input and feedback from our stakeholders, including customers in the railroad community, Congressional committees, the Office of Management and Budget (OMB) and other Federal agencies. We believe this plan reflects an updated focus on our commitment to providing outstanding customer service in the most effective, efficient ways possible.
RSS Feeds & Email Subscriptions
RSS (Really Simple Syndication) is a technology that allows organizations to deliver content to a desktop computer or other Internet device. By subscribing to RSS feeds, users can easily stay up-to-date with areas of the RRB's web site that are of interest and provide resultant feedback. RRB feeds consist of headline, brief summary, and a link that leads back to the agency's web site for more information. RRS feeds and email subscriptions are available for content such as Annual RRA & RUIA Data, Annual RRA & RUIA Data, Budget and Financial Reports, Earnings Limits, Tax Rates & COLA's, Monthly & Quarterly RRA & RUIA Data, Office of the Inspector General - Library, Open Government Initiative, Railroad Job Vacancies Reported to the RRB, Recent Updates on the RRB Web Site, and RRBVision Video Presentations.
Please send any comments, ideas or questions regarding the RRB Open Government Plan to:
Michael P. Freeman
Director of Public Affairs
||U.S. Railroad Retirement Board
844 North Rush Street
Chicago, IL 60611-1275