Call the U.S. Railroad Retirement Board (RRB) at 877-772-5772 to use our automated services or speak to a representative. Press 1 to use the automated self-service menu or press 2 to hear recorded RRB information 24 hours a day, including weekends and holidays. Press 3 to speak with a debt recovery specialist for non-Medicare related debt repayment options or press 4 to speak with a representative between 9:00 a.m. to 3:00 p.m. weekdays, except federal holidays.
WHAT YOU CAN DO WITH OUR SELF-SERVICE MENU:
Unemployment and Sickness Benefits
If you are claiming railroad unemployment or sickness benefits, you can:
- Check the amount and date of your latest benefit payment, and the claim period for which the payment was made.
- Review information about your last 5 payments.
- Confirm whether we've received your latest unemployment or sickness claim, application for benefits, or supplemental doctor's statement.
- Hear general information about unemployment and sickness benefits.
You will need your social security number and your Personal Identification Number (PIN) to get information about your unemployment and sickness benefit payments and claims. Your PIN is printed in item 7 on the back of each claim form that we mail to you. We also mail your PIN to you at the time of your initial filing.
Railroad Retirement Annuities
If you are receiving a railroad retirement annuity, you can:
- Request a letter showing your current monthly annuity rate.
- Request a duplicate tax statement for most recently completed tax year. (Note: this service is not available in January.)
You will need your RRB claim number, your social security number, and your date of birth. We will mail the letter and/or duplicate tax statement to your home address. Your RRB claim number is printed in block 1 on your 1099/1099R tax statement and on your retirement or survivor annuity application.
Medicare
If you are covered by Medicare, you can:
- Request a replacement Medicare card.
You will need your railroad retirement claim number and your social security number. We will mail the new Medicare card to your home address. Your RRB claim number is printed in block 1 on your 1099/1099R tax statement and on your retirement or survivor annuity application.
Other
- Obtain a statement showing your months of railroad service and the amount of compensation credited to you under the Railroad Retirement Act. You will need your social security number to obtain this statement. We will mail the statement to your home address.
- Find the address of the RRB field office serving your area. You will be prompted to enter your ZIP Code to obtain this information.
- Hear urgent announcements, if any, regarding the RRB.
Helpful Hints
Some of the automated self-service options require that you enter the letters that come before your claim number. If you are prompted to enter letters, look at the letters printed on the keys of your telephone and press the corresponding keys. For instance, if your claim number begins with the letter "A", press 2.
| MAIN MENU FEATURES |
| Call 877-772-5772 and choose from the following: |
OPTION 1: 24-hour self-service options
OPTION 2: Recorded RRB information
OPTION 3: Debt Specialist help
OPTION 4: Speak to a representative |
Self-Service Options -- OPTION 1
- Option 1: Sickness or unemployment information
- Option 1: Last Payment
- Option 2: Last 5 Payments
- Option 3: Claim status information
- Choice 1: Sickness claims status
- Choice 2: Unemployment claims status
- Option 4: Application status
- Choice 1: Sickness application status
- Choice 2: Unemployment application status
- Option 5: Supplemental doctor's statement
- Option 2: Request rate verification letter
- Option 3: Request duplicate RRA tax statement
- Option 4: Request replacement Medicare card
- Option 5: Request service and compensation record
Recorded Information Menu -- OPTION 2
- Option 1: Information regarding sickness and unemployment benefits
- Option 2: Railroad retirement, taxation, or reporting death of annuitant
- Option 3: Railroad Medicare benefits
- Option 4: Get your local RRB Field Office address
Debt Specialist Help -- OPTION 3
This option is for non-Medicare related debt inquiries. Callers that received a billing statement can discuss repayment options. If you have questions related to the cause of a debt, please use option 4, speak to a representative, then option 4, all other questions.
- Option 1: Discuss repayment of unemployment or sickness benefit debts
- Option 2: Discuss repayment of retirement or survivor annuity debts
Speak to a Representative -- OPTION 4
- Option 1: Unemployment or short-term sickness benefits
- Option 2: To file an annuity application or to report the death of an annuitant
- Option 1: To file a disability application
- Option 2: To file a Medicare application
- Option 3: To file a survivor application or to report the death of an annuitant
- Option 4: To file a retirement application
- Option 3: Change your address, update direct deposit, or change your tax withholding
- Option 4: All other questions